Cross-Domain Operating Model

The challenge

A company running three separate product teams had no shared operational model. Each team made decisions in isolation, causing inconsistent customer experiences and duplicated infrastructure costs.

Our approach

We mapped the decision boundaries across teams and identified which patterns should be shared versus which needed to remain product-specific. The key insight was that most operational decisions could be unified without restricting product identity.

Solution & delivery

Designed a cross-domain operating model with shared service boundaries, decision-making protocols, and tooling standards. Each team retained autonomy over product decisions while adopting common patterns for infrastructure, security, and operations.